Shipping

Our delivery service makes shipping rubber mulch an easy and user friendly experience for you.  However, we recommend that you read through the following for the best delivery experience possible.

  • When will my order ship?
    • The below table is our current estimate of when your order will ship.  Days = business days.
    • Please note that shipping timelines can change depending on time of year and other factors such as Covid pandemic impacts and other unforeseen circumstances like inclement weather or carrier delays.  Our goal is to ship quicker and more reliably than any one else.  We reliably meet our estimates and sometimes beat them.

     

    States: AL, AR, FL, GA, KY, IL, IN, LA, MN,

    MS, NC, OH, OK, SC, TN, TX

     

     

    All other states:

     

     

    Current Estimated Ship Dates

     

     

    Current Estimated Ship Dates

     

     

    Black Landscaping: 1 - 8 days

    Black Playground: 2 - 12 days

     

     

    Black Landscaping: 2 - 3 weeks

    Black Playground: 2 - 3 weeks

     

     

    Brown Landscaping: 1 - 8 days

    Brown Playground: 2 - 12 days

     

     

    Brown Landscaping: 2 - 3 weeks

    Brown Playground: 2 - 3 weeks

     

     

    Red Landscaping: 1 - 10 days

    Red Playground: 2 - 10 days

     

     

    Red Landscaping: 2 - 3 weeks

    Red Playground: 2 - 3 weeks

     

     

    Green Landscaping: 3 - 5 weeks

    Green Playground: 3 - 5 weeks

     

    Green Landscaping: 4 - 6 weeks

    Green Playground: 4 - 6 weeks

     

    Blue Landscaping: 2 - 3 weeks

    Blue Playground: 2 - 3 weeks

     

     

    Blue Landscaping: 4 - 6 weeks

    Blue Playground: 4 - 6 weeks

     

     

    Uncoated:

    Accepting backorders,

    est. 2-3 month min lead time

     

    Uncoated: 4 - 6 weeks

     

    • What else should I know about when my order will ship?
      • We use national reliable freight carriers so actual transit times are typically minimal.  
      • Above are estimates based on current queues and we always try to get your order out as quickly as possible.   
      • If you need to schedule a job to coordinate with your shipment, we recommend waiting until you receive your shipping notification email to do so and store your rubber mulch in your garage or a safe area once delivered and prior to the job.  
      • If you would like your order to be shipped at a date further out than our estimated ship dates above, call us and we can work with you to try to accommodate. 
    • Rubber mulch deliveries are shipped via 3rd party Freight Carriers
      • By placing an order with RubberMulchWarehouse.com, you authorize us to hire a Freight Carrier on your behalf. All sales are FOB origin, meaning that title to and ownership of products are those of the buyer once loaded onto a truck at the manufacturer's facility.
      • Rubber Mulch is shipped on standard 48" X 48" pallets.
    • Rubber mulch deliveries are by appointment or call ahead
      • Once the pallet arrives to the local terminal, the carrier will contact you to either schedule a delivery, provide a delivery date, or provide a call ahead.  In most cases the carrier will contact you a few days prior to schedule a delivery appointment and provide a window.  The carrier may send a text to confirm delivery window in lieu of calling.  While not common, a carrier may send the last mile delivery without scheduling an appointment for various reasons. 
      • Deliveries are scheduled Mondays through Fridays.
      • Carriers are not able to hold freight for more than a day or 2.  If you are not available to answer the phone for the appointment scheduling or delivery coordination, your delivery may be dropped off without appointment and signature. You will be responsible once delivered for your freight as is.
      • Unsuccessful delivery attempts, for example customer not present for appointment, that require redelivery may incur a redelivery charge by the carrier at customer responsibility.  
      • Address reassignments by the customer once shipped typically incur additional charges assessed by the carrier and are at customer responsibility.  
    • You will need to be present and sign for delivery
      • You need to be present to inspect and sign for the delivery.  We make every effort to ensure prompt, reliable scheduling and work with our carriers more than anyone else to ensure a smooth, hassle-free delivery for you.
    • Delivery dates
      • Events such as weather, traffic, preceding deliveries, and other variables out of our control may impact targeted delivery times to the local terminal and at the last mile.  
      • We will make every effort to honor your delivery requests.  However, we cannot guarantee shipping or delivery dates.  We closely steward the process and provide communication to mitigate surprises. 
    • Residential delivery (or commercial without dock or forklift)
      • Delivery includes lift gate service. A lift gate is a platform on the back of the delivery truck that goes up and down.  The driver will use a pallet jack to move the pallet on to the lift gate, then lower the lift gate to the street.  With the pallet jack, the driver will then move the pallet on to your driveway.
      • Delivery is curbside.  This means the truck won't pull in to your driveway.  The driver however will set the pallet on your driveway next to the curb.  It is at driver discretion only to move the pallet further up your driveway.  Since the typical pallet jack a driver has can only go on paved surfaces, the driver will be limited to moving the pallet over paved surfaces, ramped curbs, unobstructed paths, etc.
      • While infrequent, some zip codes are out of our freight carrier's standard service areas and are part of an extended or non-direct service map - delivery to these zip codes can take up 1-2 weeks longer than the standard delivery timeframe and may require additional fees.  We will notify you when your order is placed if this is the case and provide options for you.
      • Once the pallets are dropped off on your driveway curb, it will be your responsibility to move the product to its final location.  For example, if you have a contractor for your project, they should be able to move the product from your driveway to backyard or where ever it is going. If you are doing it on your own you can carry the smallsacks or use a wheelbarrow.  
      • Drivers are not permitted to offload the product from the pallets themselves or remove/discard any packaging materials.
    • Delivery Truck Access
      • Your delivery may arrive on a small box truck, a large semi-truck/18 wheeler or something in between.  It is at the freight company's discretion to choose which truck they use for delivery.  If the freight company cannot access your location, you will be responsible to arrange pickup from the freight terminal, any redelivery cost, or return to warehouse cost.  This could happen when delivering to addresses located on 2 way 2 lane roads, smaller 1 way roads, busy highway type roads, a road with no exit or way for large truck to back out, etc.  If you think a large truck may have difficulty coming to your address, please notify us prior so we can review options. 
    • Restricted Access
      • You must let us know if there is restricted access to your residence or commercial property.
      • For example this could be a security gate where the driver needs to be on an authorized list and/or may need to wait in a line. 
    • Packaging
      • The rubber mulch comes palletized typically with the following configuration: 4 bags per row stacked up 12 rows high (4 x 12 = 48) + 2 bags on top.  The bags will be shrink wrapped on the pallet.  
      • If you choose the supersack packaging option, you will receive 1 giant bulk bag on the pallet.    Please note that once unloaded on your driveway, a supersack cannot be moved without equipment such as a forklift.  If you chose the supersack packaging option and supersacks are not available, we reserve the right to send 50 bags on the pallet, which provides the same volume of rubber mulch at the same price.  
    • Inspection
      • You are responsible for incoming inspection of the products at the time of delivery and for noting any shortages or damages on the driver's copy of the delivery receipt.
      • While not frequent, stuff happens so we recommend the following during inspection:
        • Take several photos of the pallets with the delivery truck in the background.  
        • With driver present, count your bags through the shrink wrap and/or remove shrink wrap and count the bags.
        • Important: write down any shortages or damages on the delivery receipt.  Make sure both the driver and you have a copy of the notations and both sign the note.  Claims are processed with the carriers and a claim cannot be submitted without this and clear photos.
      • You must sign to receive the delivery.
      • See our return policy regarding refusal of delivery.